# Meridial Website: https://meridial.dev ## What is Meridial? Meridial is a developer platform that makes applications voice-native. Instead of building voice infrastructure from scratch, developers integrate Meridial into their application and configure how the AI should behave. The AI can answer questions, interact with the application's backend through developer-defined tools, guide users through the interface, and human support can join the conversation when needed. Meridial is not a general-purpose voice agent platform. It is the conversational layer for software applications. --- # The Problem Modern applications are built around keyboards, forms, and buttons. Adding voice to an application usually requires combining speech recognition, speech synthesis, real-time communication, LLM orchestration, conversation state, tool execution, knowledge retrieval, analytics, and support infrastructure. Building and maintaining this stack is complex. --- # The Solution Meridial provides everything needed to make an application conversational. Developers define: * what the AI knows * what actions it can perform * how it should respond Meridial handles the conversation runtime, voice infrastructure, streaming, transcripts, recordings, and analytics. --- # Knowledge Applications can provide documentation, help articles, FAQs, or any other product knowledge. The AI answers questions using this information, allowing users to get help without leaving the application. --- # Tools Developers can expose application functionality as tools. Examples include: * updating database records * retrieving account information * creating resources * running workflows * controlling application state * navigating the interface The AI can invoke these tools during a conversation, allowing users to complete tasks using natural language instead of traditional UI interactions. --- # Human Support When a conversation requires human assistance, support staff can join immediately. Support agents can: * talk with the user over voice * view the user's application screen as if they were sharing their screen like a zoom meeting but inside the application * annotate the user's screen to help them get unstuck * continue the conversation with full context This removes the need for users to leave the application or create support tickets for issues that can be resolved immediately. --- # Analytics Every conversation is automatically recorded. Meridial stores: * voice recordings * transcripts * conversation history * tool usage * session events * analytics Developers can review interactions to understand user behavior, improve AI responses, and monitor application support. --- # Typical Use Cases ## Voice-native Applications Allow users to navigate and interact with an application using natural speech. Examples include: * dashboards * CRM software * internal business tools * healthcare applications * education platforms * enterprise software --- ## AI Product Support Provide in-app voice support powered by your product documentation and connected to your application's backend. Escalate to human support when necessary without forcing users to leave the application.